Privacy Policy

Airport Chauffeurs Reading (“we,” “our,” or “us”) is committed to maintaining the confidentiality, integrity, and security of your personal information. This privacy policy outlines our practices for collecting, using, sharing, and protecting your data when you use our website, mobile applications, and taxi services.

 

Information Collection

We collect both personal and non-personal information to provide and improve our services. The types of information we collect may vary depending on the nature of your interaction with us.

 

Personal Information

We may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and other contact details.
• Payment Information: Your credit or debit card details, billing information, and transaction history.
• Booking Details: Pickup and drop-off addresses, date and time of travel, special requests, and other booking-related information.
• Driver Information: Details related to your interaction with our drivers, such as driver ratings, feedback, and any issues that may arise.

 

Non-Personal Information

In addition to personal information, we collect non-personal information that does not directly identify you:

• Technical Data: Your IP address, browser type and version, operating system, device type, and other technical information.
• Usage Data: Information about how you interact with our website, such as pages visited, links clicked, time spent on our site, and other usage patterns.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze website performance, and track user behavior.

 

Use of Information

We use the information we collect for various purposes, including:

• To Provide Services: To process and manage your taxi bookings, handle payments, and ensure a seamless service experience.
• To Communicate: To send you booking confirmations, updates, and promotional offers (if you have opted in).
• To Improve Services: To analyze user behavior and feedback, allowing us to enhance our services, website functionality, and overall customer experience.
• For Legal Compliance: To fulfill legal obligations, protect our rights, and comply with applicable laws and regulations.

 

Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Trusted third-party vendors who assist us in delivering our services, such as payment processors, IT support, and customer service providers. These providers are contractually obligated to protect your information and only use it for the purpose of providing services to us.
• Legal Authorities: Law enforcement, regulatory agencies, or other third parties as required by law or to protect against illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 

Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption protocols to protect your data in transit and at rest.
• Secure Servers: Our servers are hosted in secure data centers with robust access controls and monitoring.
• Regular Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.

Despite these efforts, no online system is entirely secure, and we cannot guarantee absolute protection of your data.

 

Your Rights

Under UK data protection laws, you have several rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to certain conditions.
• Objection: You can object to the processing of your data in certain situations.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in emails or by contacting us directly.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analyze Performance: Track and analyze website usage to improve functionality and user experience.

You can manage your cookie preferences through your browser settings. Disabling cookies may impact the functionality of certain features on our website.

 

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us.